Sometimes, when importing goods from China, we are exposed to the risk of the product arriving damaged at destination. This situation usually occurs when quality control has not been carried out during the purchasing process. This is the reason why in MingTa Group, not only we recommend to submit the goods to a quality control before shipping the product, but we consider it one of the most important steps when doing business with the Asian country.
The most advisable is to perform a quality control before shipping the goods to the country of destination, thus avoiding unpleasant surprises when the receiver receives the order. Should this situation occur, the client must be prepared and be able to handle this type of situation, although it is best to rely on outsourcing companies in China, such as MingTa Group, since our priority is to accompany the client throughout the import process from China and ensure that all the requested parameters are met effectively.
However, if the customer has already been affected by this situation and the goods have been received damaged, the first step is to establish responsibilities. What link in the chain could have failed?
- Supplier’s responsibility: One of the main causes could be that the supplier loaded the goods incorrectly or that the boxes in which they were transported were not strong enough.
- Carrier’s liability: Another reason could be that the carrier did not take care of the goods during transport, causing the product to overturn.
- Customs liability: Although very unlikely, the goods could be intentionally damaged at customs.
This is why at MingTa Group we attach so much importance to quality control. quality control. Our priority is that the product arrives at its destination in perfect condition, taking care that the product meets the parameters established by the customer and documenting, in addition, all the work that is developed during the process for the transit of the goods to be successful.
With MingTa Group, goods are subjected to a pre-shipment inspection pre-shipment inspection to check that the product still corresponds to the indications requested by the customer and, in case our technicians detect any incidence, they will immediately inform the customer in order to avoid the shipment of the damaged product. In addition, in order for the customer not to be involved, we would contact the supplier to clarify the situation and solve the problem as soon as possible.
Putting yourself in the hands of companies like MingTa Group is a guarantee of success. This is evidenced by the recognition awarded to them at the 4th edition of the Offshore Excellence Awards, where they picked up the award for “Best Procurement Company in China 2017“. If you need to resolve any doubts before starting a purchase process in China, you can send them your questions via e-mail, info@mingtagroup.com, or through our contact form.
